If you have, then you may consider yourself a call center expert. I'm here to correct this assumption. Much like everything else in shown on television--it is nothing at all like real life.
Let's start with the office. Nothing about that office is realistic (except for maybe the fact that the managers are close by hovering over everything you do...that part is pretty spot on). I have never worked at, interviewed with, stepped foot in, or heard of a call center or telemarketing outfit that has such nice desk space. Don't get me wrong, I've had my own space at every office...but it's never been an individual desk unit. It's desk attached to desk attached to desk. Sometimes there's partitions sometimes not. Either way, everything you say can be heard by the customer on the phone with the person on either side of you in addition to your own.
Also, does anyone not notice the whole time zone discrepancy issue? This call center on the show is supposed to service customers from the United States ordering out of a prank product catalog. India is in a completely difference time zone. To service the US during normal business hours their call center would have to be open at night time--or they would have more than one shift to service around the clock. Just an observation.
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